Returns / Shipping

Returns:

Refunds are accepted within 10 days of receiving your package, and store credit is accepted within 30 days.

In order for your return to qualify for a refund you must mail your package back within 14 days starting from the time it has been received and confirmed as delivered on your tracking, our returns team will process your return based on the date listed on your return postage. 

Each product is lovingly checked before shipment, but if you come across any defective goods we may have missed, it must be claimed within 5 days of receiving your package. We will kindly ask for a photo for confirmation. Please email us directly to proceed. 

Please keep in mind we can take up to 1-2 working days to review your return request. Once approved you will receive return instructions via email, please check your spam if the email has not been received. 

 Important things:

  • Order cancellations are not accepted once an order has been placed.

  • We do cover the costs of return shipping, however original shipping fees are non-refundable.

  • Be sure to try on all clothing with care! Any items with stains or odors (good or bad) will be rejected. 

  • We do not accept returns under any circumstances for items that have been worn, washed or altered in any way. This includes items that have been damaged by being worn, washed, or altered in any way.

Need a different size?

Unfortunately we do not accept exchanges, if you need a different size go ahead and place a new order after your return request is approved. Keep in mind our stock is limited and is only available at a first come first serve basis!

Your satisfaction is our top priority. If anything is wrong with your order, we’re so sorry! Please email us at service@discountgymapparel.com and we will do all that we can to make things right.

US Shipping:

We offer the option of First Class or Priority Mail shipping. Please keep in mind we are a small team and can take up to 4-5 business days for your order to be processed before shipment. We do not process orders on weekends or holidays. 

USPS First Class Shipping: 2-5 business days depending on where you live (US only)

USPS Priority Mail Shipping: 2-3 business days depending on where you live (US only)

We ship from Norwalk, CT. 

US Express Mail for 1-2 business day shipping is available upon request but can be costly (up to $20-$60 depending on the weight of your package). Please let us know as soon as your order has been placed if you need your package rushed, and be sure to include the date you need it to arrive by. 

 

If your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded.

International Shipping:

All international shipping is through First Class USPS International Mail. Please keep in mind we are a small team and can take up to 4-5 business days for your order to be processed before shipment. We do not process orders on weekends or holidays. 

Our prices currently reflect that of what the USPS is currently charging for international shipments.  We don't make any profits off of the shipping that we charge and promise this isn't some shady way to make an extra few bucks! 

We know it's expensive and we're looking into options of how we can reduce these costs to make our products more accessible to our friends from all over the world. In the meantime, this is the best we can do! To reduce the overall amount, please do sign up for our newsletter to get 10% off your first purchase.

We ship from Norwalk, CT. 

Our USPS First Class International Mail takes 2-3 weeks to arrive, on average. This varies for every country and also depends entirely on how long your package is processed through the customs department. We've seen international orders take up to 8 weeks to arrive, so please keep this in mind! 

 

If your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded.

Important things:

  • Please double check the address you provide during shipment, we will not be held responsible for any packages that end up lost or delayed due to an incorrect address provided by the customer. 

  • If you would like insurance included in your shipment please upgrade to USPS Priority Mail.  (USPS covers up to $100 for lost, damaged and missing packages. Insurance will not cover packages that have been confirmed as delivered. Please visit the USPS website for more information.)

  • USPS insurance does not cover stolen packages, if you feel your location is an unsafe place for delivery, please notify us immediately so we can add a signature confirmation to your order. With a signature confirmation, your package will not be delivered unless someone in your household has signed for it.

  • Please note that once a package leaves our premises, it is no longer under our control. If you have a problem with your package, contact the United States Postal Service immediately at 1(800) 275-8777.

By making a purchase with us, you agree Discount Gym Apparel will not be held responsible for any lost, stolen or delayed packages that may happen during shipment. We do not provide refunds or replacements for packages confirmed as delivered.

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ABOUT US

Established in 2019, Discount Gym Apparel is a Connecticut based online retail company specializing in a uniquely curated collection of fitness apparel.

 

Our goal is to provide you, our beautiful customer, with the same high quality active wear as the big brands without the extra charge for a logo. All of our products are sourced by the manufacturers who created the original design.

We value this Earth, habits such as recycling and using recycled + compost mailers & other eco-friendly shipping supplies is always reinforced within our workspace. We are not perfect but we are continuously working on our efforts to become a more sustainable company. 

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COPYRIGHT © 2019 DISCOUNT GYM APPAREL.